Helpful Ordering Info
Your online security is a top priority with the team at The Markerboard People. We want you to feel safe and confident when you shop with our whiteboard company. That is why we use the latest in Secure Socket Layer (SSL) technology when you place an order for our marker boards for your school or personal use. This security measure encrypts your credit card information so that it is unreadable as it travels across the Internet.
When you want to pay for our dry erase products via the Internet, you just need to click on the items you want and then go to our secure checkout. This ensures that nobody else will see or gain access to your credit card number. Furthermore, we respect your privacy at home and at work. That is why we never sell your name, email address, phone number, or any other important information you provide to us.
Online security and privacy aren’t just very important to you–it is very important to us as well. That is why we work hard at making your shopping experience with us as worry-free as possible. Are you still concerned and feel uncomfortable ordering from us online? Then feel free to email us or give us a phone call. We welcome all of your questions, concerns and comments.
Shipping & Delivery
Calculating Shipping Charges
Our shipping and handling charges are kept at a minimum to ensure you never have to pay too much to get the dry erase products you want. Our standard rate for shipments sent to the Continental United States is 10% of the total order ($9.95 minimum).
Total Delivery Time
As the manufacturer of our products, we are able to ship any items that are ordered online right away. If you order before 1:00 p.m. Eastern Standard Time, then your order should ship the same day, except for Saturdays, Sundays, and holidays.
Once your order is shipped, you can expect to receive it within two to five business days. Our factory is located in Lansing, MI, so the further you are away from our warehouse the longer your item will potentially take to arrive to you.
Canadian Shipments & Customs
We are very proud of the quality of our products and love being able to share them with our friends across the border. Because of increased international shipping costs, however, we must charge our Canadian orders 30% for shipping in addition to 5% for GST. If you have any questions about our Canadian shipping policies, please give us a call.
Upon the receipt of your online order, we will email you a confirmation to your supplied, valid email address. Once the shipment has been invoiced, you will receive another email to the same address with a copy of your invoice as well as a link to track your order.
Are you interested in tracking your order further? Then call our customer service department at (800) 379-3727 and we can often track your order for you while you are still on the phone.
Being the manufacturer of our items; it is very rare that you will experience an issue of an item being back-ordered. In any case, if an issue does come up, we will email you right away regarding any delays. Please note that you always have the right to cancel an order at any time before it ships. Just email us or call our toll-free number at (800) DRY-ERASE.
Our Guarantee to You
The goal of our whiteboard company is to help you look good when it comes to adding quality materials to your classroom or business setting. Our business is built upon quality, trust and service and we make sure that all of our customers experiences are always positive ones. If we can help you in any way, please reach out to one of our customer service representatives. When you order from us, we guarantee your complete satisfaction or your money back.
Contact us when you need any help ordering any of our great products. We want to make it easy for you to get the dry erase boards you need.